The prices at veganmission.nl include VAT and packaging costs, but exclude shipping costs. We use a no print policy, which means that we send only digital invoices to customers. If you want to get a printed copy of your invoice, you can ask it from us via email. (Please request it before your order has been processed.) info[at]veganmission.n
Because all products are delivered from stock, we ship your order (after receipt of payment) the same day on working days, if they are ordered before 3:00 p.m.
(In most cases, the package will be delivered within 24-36 hours, it depends on the order times.) We strive that your package to be delivered at home within 5 working days.
We ship via PostNL. You will receive a track & trace code by email as soon as your package is on its way.
PostNL strives to offer all packages within 1 working day (from Monday to Saturday from 8.30 am to 9.30 pm). If you are not at home, the package will be handed over to one of your neighbors. If that is also not possible, it will be offered to you the next day. If you are not at home the second time, the order can be picked up at the nearest post office.
On the check out page when you fill in the data, you can specify an alternative address, if you want the order to a different address to be sent.
Sustainable (recyclable or reused) cooling element is supplied for refrigerated products. Additional cooling elements are also available for sensitive products and in warmer periods. Vegan Mission is not liable for products that do not arrive cool.
If you don't want that we send your package on Friday afternoon, then leave a message with your order during the ordering process! This applies to packages, which contain refrigerated items as well.
After your order has been placed at veganmission.nl, you will receive an order confirmation by email. Your order is then prepared for shipping. You will receive an email from us when your package is ready for delivery, in this email you will also find the track and trace code. If you don't receive a confirmation email from us after placing an order, please contact us: info[at]veganmission.nl